Location: Our Daily Bread Ministries Canada, 11325 Firgrove Drive, Windsor, Ontario, Canada

Work Team: Marketing

Employment Status:  Permanent, Full Time (40 hours/week)

Benefits: Complete benefits package including dental, medical, vision & extended health care

Start Date: As soon as possible

About Us:

Our Daily Bread Ministries Canada is a Canadian charitable organization dedicated to making life-changing wisdom of Bible understandable and accessible to all.  Using Christian principles in all our materials, the truths of Scripture are presented through print, digital, audio and video resources.  Perhaps best known for the Our Daily Bread daily devotional, the Canadian office also translates additional resources into French, and supports additional languages through cooperation with other Our Daily Bread Ministries offices around the world.

About the Position:

The Digital Marketing Coordinator is responsible for collaborating with the Marketing Team on the development and implementation of a ministry-wide digital marketing strategy that supports our overall mission and vision and meets the impact objectives of Our Daily Bread Ministries Canada. The successful candidate must share our passion for the Word of God and have experience in website design/management, social media and email marketing, media relations, and strategic planning. The Digital Marketing Coordinator is responsible for driving engagement with digital users across all channels. This includes close collaboration with other senior management to devise and lead digital engagement strategy aligned with our brand voice and copy guidelines. This position will develop and implement digital marketing campaigns, projects and dialogue to increase engagement.

As the Digital Marketing Coordinator, you will be required to:

• Manage multiple digital ministry marketing projects/campaigns from inception to completion.
• Ensure data privacy and compliance regulations are followed, updated and maintained.
• Coordinate communication among ODBMC teams and outside vendors to ensure a complete understanding of project plans, requirements, deliverables, and deadlines.
• Identify, track, and report each project’s scope, timeframe, and cost.
• Develop specific process flows for each project and recommend process improvements.
• Maintain consistent recurring deadlines for regularly scheduled digital campaigns.
• Ensure our ministry websites and consumer webstore remain updated.
• Work with contract programmers to ensure websites are always up and functioning at the utmost efficiency and speed.
• Ensure all digital properties are secure and protected from outside threats, bots, attacks, viruses, and other potential compromising situations to ensure the security of all sites and corresponding data
• Communicate regularly with global teams to coordinate digital engagement tactics and best practices.
• Collaborate with the marketing team to create, maintain, and execute a digital engagement calendar and strategic plans
• Provide clear and concise communication with individuals and groups throughout the organization
• Attend industry webinars and conferences as required
• Research trends, techniques, and technologies useful to fulfill all digital engagement functions.
• Maintain a user-focused approach to all digital engagement tactics, including user testing and research to inform the most effective ways to engage digital users.
• Use social listening tools to monitor online conversations and provide sentiment analysis for relevant topics to all ministry efforts.
• Benchmark criteria to measure the effectiveness of digital engagement and implement improvements as required.
• Track and report monthly on all digital KPIs.
• Research the cost of projects and make recommendations on expenditures and budget.
• Provide other graphic design, content writing or other related duties as needed.
• Provide Biblical answers in response to questions and feedback from various channels.
• Report directly to the Director of Marketing.

As the Digital Marketing Coordinator, you have:

• A degree or diploma in marketing, communications, computer science or related field.
• A minimum of 3 (three) years of relevant experience in the digital & social content space.
• A proven and high level of digital marketing competency. (i.e., web, social media, email marketing).
• Minimum of 1 (one) year experience in Shopify E-Commerce platform and back-end maintenance is preferred.
• Minimum of 1 (one) year experience in WordPress and Optimizely hosting and website programming/development.
• Minimum of 1 (one) year experience in successful placement of corporate campaigns using Google AdWords, Facebook & Instagram advertising.
• The ability to coordinate multiple marketing efforts and keep track of the details of several simultaneous projects.
• Experience with and understanding of APIs, webhooks, and DXP websites.
• Sensitivity to the charitable accountability to donors in the use of funds.
• Advanced knowledge of Adobe suite of products and Microsoft Office suite.
• In-depth experience establishing and fulfilling KPIs for visitor website goals, engagement on social media and revenue targets for online sales.
• A strong Biblical knowledge to ensure content is aligned to correct interpretation and application.
• A strong command of the English language with advanced writing skills.
• Leadership experience in marketing direction and digital growth.
• Effective communication skills for reporting outputs and results to senior leadership and the Board of Directors.

Additional consideration will be given to candidates with all or majority of the following certifications:

• Google Analytics Certification
• Google Ads Certification
• Email Marketing Certification (from a recognized Email CRM platform)
• Digital Marketing Nanodegree
• Hootsuite Academy
• Twitter Flight School
• LinkedIn Learning Social Media Marketing
• Blueprint Certification with Facebook
• Content Marketing Institute Online Certification
• An understanding of Canadian Charity Law, data privacy and compliance regulations.

Miscellaneous notes:

• This position requires a background check and police clearance as a part of the employment contract. A confidentiality agreement is also required to conform to privacy policies.
• Our office is in Windsor, Ontario, Canada. Preference will be given to candidates able to work in the office. The option of working remotely or using a hybrid model will be considered.
• Each person who works at Our Daily Bread Ministries strives to live a life consistent with Biblical principles and demonstrate continued growth and spiritual development in line with conservative Christian teaching.
• Limited travel is required.

Our Daily Bread Ministries Canada is a Christian religious ministry that is primarily engaged in serving the interests of Christians who wish to bring the good news of Jesus Christ to both Christians and non-Christians. An express occupational requirement for all employees is that they both abide by and are able and willing to promote the Christian faith as expressed in the employee manual as an integral part of their duties. Based on Biblical principles, all employees must agree with and sign our statement of faith.  They must also strive to live a life consistent with biblical principles, be engaged with the Bible on a consistent basis, and demonstrate continued spiritual growth and spiritual development. Our Daily Bread Ministries’ legacy and the richness of our organization’s history, requires that all employees will strive to reflect our commitment to diversity by honouring the ministry’s mission, vision, values/ethos and guiding principles.  Our team must be:

• God-honoring (Exod. 18:21; 1 Tim. 4:10–16; 2 Peter 1:3)
• Gifted (Romans 12:6–8; 1 Cor. 12:4–11)
• Global-minded (Matt. 28:19–20; John 3:16; Rev. 5:9–10)
• Demonstrating integrity (Prov. 11:3; 2 Cor. 8:21)
• Committed to Christ’s commission (Matt. 28:16–20)
• Humble in service (Luke 22:24–27; Phil. 2:1–18)

Please apply with resume and cover letter stating clearly how you have met requirements to:

or send your application to:

Our Daily Bread Ministries Canada,
Attn: Human Resources, Digital Recruiting
P.O. Box 1622, Windsor, Ontario N9A 6Z7

Only shortlisted candidates who meet our requirements will be contacted.

Only shortlisted candidates who meet our requirements will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care

The post Digital Marketing Coordinator appeared first on Our Daily Bread Ministries Canada.

Location: Our Daily Bread Ministries Office in Windsor, Ontario, Canada

Work Team: Customer Service Team

Employment Status: Permanent, Full Time (Hourly Wage, 40 hours/week)

Start Date: Immediate

Position Summary:
Bilingual English/Chinese Customer Service Representative includes answering inbound and/or placing outbound Chinese/English phone calls to fulfill all Ministry, Subscriber and Donor requests. Process mail-in orders, donations, and provide information on products produced by Our Daily Bread Ministries. Interact with Customers via email, Facebook, Twitter, or other social media platforms. Promote Chinese resources to Churches and other ministries across Canada. Travel to some Chinese conferences, conventions or events to set up display tables and share Our Daily Bread resources in an interactive environment.

Essential Functions
1. Respond to incoming phone calls or emails and analyze requests.
2. Enter customer requests into the database for the fulfillment of product requests.
3. Compose letters and e-mail in response to inquiries as needed.
4. Respond to questions or comments left on the Our Daily Bread Ministries Canada Facebook page.
5. Detail-oriented with the ability to scrutinize and analyze anticipated requirements of donors and subscribers.
6. Process automated/internet orders as needed.
7. Assist with other outreach functions and social media.
8. Communicate needs and desires clearly and concisely.
9. Introducing Our Daily Bread Ministries teaching materials to churches and other Christian groups across Canada.
10. Promote Our Daily Bread Ministries material through table displays at local Christian community events, churches and organizations. Some lifting and carrying of boxes is required.
11. Travel within Canada and the United States will be required.

Study or Knowledge and Experience
• Fluent in English. Also fluent in Mandarin, Cantonese, or both.
• Secondary School degree or diploma.
• Experience in customer service/telephone service.
• Excellent customer service/people skills and pleasant manner on phone.
• Must demonstrate aptitude in organization.
• Demonstrated ability in word processing, spreadsheets, and scheduling software.
• Strive to live a life consistent with Biblical principles and demonstrate continued growth and spiritual development.

Internal Work Environment
• Involves complex communication with individuals/groups throughout the organization and with the public. Clear and concise communication is essential.
• Discretion, accuracy, and tact are required to deal with some personal and confidential issues presented by callers.

External Work Environment
• Extensive outside communication with Our Daily Bread readers and donors.
• Responsible to provide a positive relationship/impression of Our Daily Bread Ministries.
• Some topics are sensitive and confidential and may require encouragement/prayer while on the phone.

Stewardship of Resources
• Responsible for handling credit cards and keeping member information secure.
• Able to effectively handle callers, while ensuring efficient use of telephone time on toll-free telephone lines.
• Must allocate time resources in an efficient and organized manner.

Miscellaneous notes for consideration:
• This position is within a secure environment, which requires a background check and police clearance as a part of the employment conditions. An employment contract and confidentiality agreement are also required to conform to privacy policies.
• Should be comfortable with their faith and biblical knowledge.
• Participate in daily devotional discussion and prayer time.
• Must be able to legally work in Canada.  We are unable to assist with any immigration requests.

Our Daily Bread Ministries Canada is a Christian religious ministry that is primarily engaged in serving the interests of Christians who wish to bring the good news of Jesus Christ to both Christians and non-Christians. An express occupational requirement for all employees is that they both abide by and are able and willing to promote the Christian faith as expressed in the employee manual as an integral part of their duties. Our Daily Bread Ministries Canada is a Bible Engagement ministry faithful to biblical principles, our statement of faith and the richness of our organization’s history. Our commitment to diversity is reflected in our ministry’s mission, vision, values, and ethos.

To apply for this position, please send an email to to the address shown below, including a cover note about yourself, why you would be a fit for working in a ministry environment, and attach a copy of your current resume.

Email to: 

Resume’s may also be sent to: P.O. Box 1622, Windsor, Ontario N9A 6Z7

or dropped off at 11325 Firgrove Drive, Windsor

The post Bilingual Customer Service Representative – Chinese/English appeared first on Our Daily Bread Ministries Canada.

Work Team: Customer Service Team

Employment Status: Permanent, Full Time (Hourly Wage, 40 hours/week)

Start Date: January

Position Summary:

Bilingual French/English Customer Service Representative includes answering inbound and/or placing outbound French/English phone calls to fulfill all Ministry, Subscriber and Donor requests. Process mail-in orders and donations and provide information on products Our Daily Bread Ministries produces. Interact with Customers via email, Facebook, Twitter, or other social media platforms.

Essential Functions

1. Respond to incoming phone calls or emails and analyze requests.

2. Enter customer requests in the database to fulfill product requests.

3. Compose letters and emails in response to inquiries as needed.

4. Respond to questions or comments on the Our Daily Bread Ministries Canada Facebook page.

5. Detail-oriented with the ability to scrutinize and analyze anticipated requirements of donors and subscribers.

6. Process automated/internet orders as needed.

7. Assist with other outreach functions and social media.

8. Communicate needs and desires clearly and concisely.

9. Introduce Our Daily Bread Ministries teaching materials to churches and other Christian groups across Canada.

10. Promote Our Daily Bread Ministries material through table displays at local Christian community events, churches and organizations. Some lifting and carrying of boxes is required.

11. Travel within Canada and the United States may be required as restrictions ease.

Study or Knowledge and Experience

• Fluent in French/English.

• Secondary School degree or diploma.

• Experience in customer service/telephone service.

• Excellent customer service/people skills and pleasant manner on the phone.

• Must demonstrate aptitude in organization.

• Demonstrated ability in word processing, spreadsheets, and scheduling software.

Internal Work Environment

• Involves complex communication with individuals/groups throughout the organization and with the public. Clear and concise communication is essential.

• Discretion, accuracy, and tact are required to deal with some personal and confidential issues presented by callers.

External Work Environment

• Extensive outside communication with Our Daily Bread readers and donors.

• Responsible for providing positive relationship/impression of Our Daily Bread Ministries.

• Some topics are sensitive and confidential and may require encouragement/prayer while on the phone.

Stewardship of Resources

• Responsible for handling credit cards and keeping member information secure.

• Able to effectively handle callers while ensuring efficient use of telephone time on toll-free telephone lines.

• Must allocate time and resources in an efficient and organized manner.

Miscellaneous notes for consideration:

• This position is within a secure environment, which requires a background check and police clearance as a part of the employment conditions. An employment contract and confidentiality agreement are also required to conform to privacy policies.

• They should be comfortable with their faith and biblical knowledge.

• Participate in daily devotional discussion and prayer time.

• Must be able to work in Canada.

Our Daily Bread Ministries Canada is a Christian religious ministry that is primarily engaged in serving the interests of Christians who wish to bring the good news of Jesus Christ to both Christians and non-Christians. An express occupational requirement for all employees is that they both abide by and are able and willing to promote the Christian faith as expressed in the employee manual as an integral part of their duties.  Based on Biblical principles, our statement of faith and the richness of our organization’s history, we will strive to reflect our commitment to diversity by honoring the ministry’s mission, vision, values/ethos and guiding principles.

To apply for this position, please send an email to to the address shown below, including a cover note about yourself, why you would be a fit for working in a ministry environment, and attach a copy of your current resume.

Email to: 

Resume’s may also be sent to: P.O. Box 1622, Windsor, Ontario N9A 6Z7

or dropped off at 11325 Firgrove Drive, Windsor

The post Bilingual Customer Service Representative – French/English appeared first on Our Daily Bread Ministries Canada.